Last Updated: 01/05/2024
Aviva LLC, a Wyoming Limited Liability Company ("AVIVA Getaways", "AVIVA", "we", "us", "our"), is fully committed to safeguarding and maintaining the Personal Information you choose to share with us. Please take a moment to review this Privacy Policy, outlining how we collect, use, process, and disclose your information in conjunction with your use of the AVIVA website and associated services.
Our policy is designed to ensure the security and protection of your information while adhering to all relevant legislation applicable to the countries and regions where AVIVA operates. By using our website or engaging with our services, you provide us the right to access, collect, and utilize the Personal Information you provide, as outlined in this Privacy Policy. If you do not consent to our use of your information, we kindly request that you refrain from visiting our website or using our services.
Any updates or modifications to this policy will be promptly communicated by revising the "last updated" date at the top of this document. These changes take effect immediately upon being published on our website, and by continuing to use and access our site(s), you acknowledge and accept the revised Privacy Policy without needing specific notice. To stay informed, we encourage you to periodically review this Privacy Policy whenever you engage with us on social media or use our website for any purpose. Your continued use of our website after the revised Privacy Policy is posted indicates your acceptance of any changes made to the policy.
AVIVA utilizes the collected personal information to enhance our website and business operations, ensuring the efficient provision of requested products and services, introducing you to new AVIVA travel services and products, and fulfilling the information requirements of our third-party suppliers and service providers. This involves activities such as registering you to receive emails, updating your AVIVA profile, responding to your inquiries, facilitating trip bookings, and incorporating feedback on our products and services.
Moreover, the personal information enables us to:
- Assess and improve the quality of our products and services.
- Understand and cater to your specific needs as a customer.
- Inform you about our products and services, as well as those offered by our partners, which we believe might interest you.
- Reach out to you or your designated representative in case of an emergency.
- Provide pertinent details to insurers and medical personnel during emergencies.
- Offer ongoing service and support, addressing any issues related to the services or products you request from AVIVA.
- Ensure the safety and security of our passengers, products, and services.
- Manage internal accounting and business operations, including bookings, contracts, travel services, surveys, payments, and complaints.
- Comply with relevant laws, regulations, immigration requirements, and other applicable mandates in the countries where we operate.
AVIVA gathers personal information from individuals who voluntarily apply for employment or internships with the company. The purpose of collecting this information is twofold: (i) to identify the individual and (ii) to assess their suitability for the applied position. The information we may collect includes full name, contact details, home address, educational and employment history, residency, citizenship details, and any other relevant information essential for the screening and evaluation of potential employees and staff.
We employ a variety of methods to collect information from our customers. This data is gathered when you engage in the booking process, make necessary inquiries, complete our quiz, subscribe to our newsletter, fill out our website booking form, interact with our Sales Team or Support Team, provide medical and emergency contact details, participate in post-trip evaluations, or enter contests. The information is either directly provided by you or on your behalf by an authorized representative. We obtain your consent through:
- Written permission via email, website chat, mail, or online booking form.
- Verbal permission.
- Third-party consent, such as when your travel agent or an authorized individual booking on your behalf has received your personal information for this specific purpose.
You have the right to update or change any information you have provided to us. If you would like to access, update, or remove your personal information with AVIVA, please contact us at support@avivagetaways.com.
INFORMATION THAT WE COLLECT
Personal Data
Personal Data refers to information that specifically identifies you, such as your name, address, email, phone number, passport details, age, gender, or hometown. By voluntarily providing this information on our website, you consent to its use by us. When you register or make purchases on our website, or engage in activities like responding to blogs or contacting us with questions, you may provide this data. The disclosure of this data is entirely optional, and you are not obligated to do so. However, not providing it may limit your access to certain benefits or prevent you from making purchases on our website.
Derivative Data
Derivative data refers to information that is automatically collected by our servers when you access our website. This data includes your IP address, browser type, the dates and times of your visits to our website, and the specific pages you view. Third-party service providers, like advertising and analytics companies, may also collect derivative data using cookies, log data, or web beacons. It's important to note that derivative data collected by these third-party providers generally does not identify a specific individual.
Financial Data
Financial data refers to information associated with your payment method, such as credit card or bank transfer details. We collect this data to facilitate your transactions when purchasing, ordering, returning, or exchanging products or services through our website. To process your payments, most financial data is transferred to our trusted payment processors, such as WeTravel and Stripe. For a better understanding of how they handle your financial data, we recommend reviewing their respective Privacy Policies.
Mobile Device Data
When accessing our website through a mobile device, we may gather details about your mobile device, including device ID, model, manufacturer, and location information.
Other Data Information
Occasionally, you may provide us with additional information to participate in a contest, giveaway, or survey. In such cases, you will be prompted for this information, and it will be evident that you are voluntarily providing it to enter the contest or survey.
The information and data described earlier are utilized for various purposes, including providing targeted advertising, resolving disputes, and troubleshooting issues. Additionally, we use this information for managing contests or giveaways and creating personalized profiles to enhance future interactions with our website. We compile anonymous statistical data for our use or for third-party purposes, prevent fraudulent activity on our website, and analyze trends to improve our website and services.
Please, notice that we will not give credit or pay royalties for unsolicited user-generated content.
NEWSLETTER AND QUIZ PRIVACY
We provide you with the option to voluntarily share certain information with us for marketing purposes, such as your name and email address. You will have the opportunity to unsubscribe from future communications via email. Rest assured, we will use this information responsibly and only as necessary for our business and in compliance with applicable laws. Your privacy and choices are important to us, and we respect your decision to control your email preferences.
TRACKING TECHNOLOGIES
At AVIVA, we utilize various tracking technologies to enhance user experience and improve website performance:
Log Files: like many websites, we employ log files to record visitor activity, including IP addresses, browser type, ISP, date/time stamp, and page navigation. This data helps us analyze trends, administer the site, and gather demographic information without linking it to personally identifiable details.
Cookies: AVIVA uses cookies, small text files sent from your computer, and web beacons to store specific information. Cookies serve various purposes, such as authentication, personalization, security, targeted advertising, and website analysis. These cookies are unique to analyze general trends, improve interactions, and enhance our website and services.
We may use the following types of cookies:
- Essential Cookies: improve website functionality, enabling quicker content loading, and granting access to "members only" or repeat-users sections.
- Functionality Cookies: remember your preferences, like login information, for a smoother browsing experience.
- Social Media Cookies: record engagement with social media tools on our website. Social media applications may share data based on your settings.
- Advertising Cookies: collaborate with third-party partners to collect your browsing habits on our website, resulting in relevant ads on third-party sites.
Disabling cookies through your browser settings may impact your website usage. Additional information on managing cookies can be found on respective web browser websites. By continuing to use our website, you consent to their use per this policy.
Third-party software may be used for advertisements, marketing, email campaigns, or other company initiatives, utilizing cookies or similar tracking technology. We do not control these third parties' cookie usage.
Pixel Tags: AVIVA may employ pixel tags, and small graphic files to monitor website usage and user interaction. This includes collecting IP addresses and browser types. These tags are also used by our third-party partners for targeted advertising.
Other Technologies: we utilize additional data technologies for security, fraud detection, and to enhance website offerings based on user behavior. These technologies help us gain insights into website usage to improve user experience and services provided by AVIVA.
DATA RETENTION
At AVIVA, we keep personal data for as long as it serves our legitimate business purposes or complies with legal requirements unless you request its deletion. Data collected for specific purposes, like assisting law enforcement or trend analysis, is retained only for as long as necessary for that purpose. Once data is no longer needed for any of the aforementioned purposes, it will be permanently deleted.
We respect your request to delete your data, except when legal obligations require us to retain access to it. However, please note that we cannot control third-party retention policies. To have data deleted by third parties to whom we've transmitted your data, you must directly contact them. We can provide you with a list of such third parties upon request.
Usage data, collected for internal analysis purposes by us or third-party analytics companies to assess website use, is generally retained for a shorter period than personal data. However, if the data is crucial for website security, functionality improvement, or legally mandated retention, it may be retained for a longer period.
SECURITY OF YOUR INFORMATION
We prioritize the protection of your personal data and maintain its security through various measures. We utilize reputable online secure payment systems and follow widely accepted security standards to prevent any loss or misuse of personal data. However, it's essential to recognize that no security measure can be entirely foolproof, and data transmission over the Internet may be subject to interception or misuse. While we take significant precautions, we cannot guarantee absolute security for the information you transmit to us.
In the unfortunate event of a data breach, AVIVA will promptly notify affected individuals and authorities as required by law. We will conduct a thorough investigation to prevent future breaches and implement additional security measures if needed. We will also communicate with affected individuals, providing guidance on protecting themselves. If necessary, we will collaborate with law enforcement to pursue legal action against those responsible for the breach. Your trust and data security are of utmost importance to us, and we are committed to maintaining a safe environment for your information.
IMAGE RELEASE AGREEMENT
By participating in our trips, you grant AVIVA the right to utilize and reproduce any images, photos, videos, or written content (e.g., blog posts, articles) that you share with us, images taken by our guides or fellow travelers featuring you, or any content you post online using our hashtags. This usage may include promotion and publicity of our travel products and services worldwide through various mediums such as print, electronic media, and the Internet. While we will strive to provide attribution, you understand and agree that this right is granted to AVIVA free of charge and without your right to inspection. If you prefer not to grant this specific right to AVIVA, please inform us in writing via email at support@avivagetaways.com, stating your decision to opt out of the Image Release.
CALIFORNIA PRIVACY RIGHTS
California residents are protected by unique regulations established by the State of California. As of January 1, 2020, we are fully compliant with the California Consumer Privacy Act of 2018 (CCPA), Cal. Civ. Code §§ 1798.100 et seq.
If you are a California resident, you have the right to request, free of charge, the personal information we have collected or stored about you or a member of your household. For security purposes, we may ask for verification of your identity and proof of California residency when processing your request.
You also have the right to request the personal data we have collected and to request the deletion of such data, including but not limited to personally identifying information, commercial information, site comments, geolocation data, professional or employment-related information, and education information. Please note that we reserve the right to collect any of the mentioned data on California residents and their households.
Additionally, California residents have the choice to request the full deletion of their account and any associated data we have collected.
We are committed to complying with any data request or deletion made in accordance with the CCPA. Your privacy and rights are important to us, and we strive to protect your personal information as required by law.
SEVERABILITY
If any part of this Privacy Policy is deemed unlawful and/or unenforceable, all other provisions contained herein will remain in full force and effect.
